• If you experience any delays with your order or issues with the tracking number, please don’t hesitate to contact us directly at hello@adaptalens.com. We’re here to help and will work quickly to resolve the situation.
• Please note that in some countries, customs may hold packages for several days for inspection, which can occasionally delay the delivery process. Rest assured, we’ll do our best to assist you and ensure your order arrives as expected.

• To guarantee you're receiving the authentic Adaptalens Adjustable Tint Sunglasses, always purchase directly from our official website, Adaptalens.com.
• We’ve noticed imitation products being sold under our name by third-party sellers, and these do not meet our quality standards. Please be cautious when purchasing from other websites.
• We do not operate under any other domains like .store, .shop, .net, or... shopping on Adaptalens ensures you’re receiving our original, high-quality products.
• We are committed to offering only the best. If you're not completely satisfied with your purchase, you can return the product for a full refund.
• If you have any concerns or issues, please reach out to us through our customer service page for assistance.

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

We accept all major credit cards (VISA, Mastercard, AMEX, Apple Pay, Google Pay) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network (Stripe), where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Your credit card will be charged within 24 hours from the time you place your order.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

If something is still missing, please contact us immediately.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be canceled.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.